Frequently Asked Questions

How do I make a reservation?

Use the form on the home page: choose your pick-up and drop-off points, the date and the number of passengers, select your vehicle and enter your details. You receive an email as soon as your reservation is confirmed.

What is included in the price?

Unless stated otherwise, the price includes fuel, driver, tolls on the usual route and taxes. Extra stops or optional extras are indicated separately.

What happens if my flight is delayed?

If you entered your flight number correctly, we track your flight. Your driver waits for you in case of delays and there is no extra charge.

Do you provide child seats?

Yes. Just state your child's age when booking and a suitable seat or booster will be prepared.

How will I find my driver at the airport?

Your driver waits at arrivals with a sign showing your name. The reservation confirmation includes the driver's contact details and the meeting point.

How much luggage can I take?

The luggage allowance depends on the vehicle type. State the number of bags when booking and let us know in advance about large items such as golf bags or bicycles.

Can I change or cancel my reservation?

Unless the confirmation states otherwise, cancellations up to 24 hours before pick-up are free of charge. Use our Contact page to request changes.

How do I pay?

The payment method and time are shown in your reservation confirmation. You can view prices in TRY, EUR, USD, GBP or RUB.